Questions and answers
Do you have a question? Check out the frequently asked questions here.
If your question is not answered below, please call our customer service team on 085 - 401 14 75 or send your question to us at firstname.lastname@example.org.
We will then address your query as soon as possible.
You can find all the information on the energy rates on the page How does it work?
Your annual bill shows the fixed and variable consumption for heat, water and electricity.
In the customer portal you can modify your personal details, view your energy consumption and view your invoices.
You can easily change your payment method via the customer portal . You can do this via Settings, Data, Change. You have the option of paying manually, via iDEAL or via direct debit. If you choose iDEAL, you will receive a monthly e-mail with the invoice. With the iDEAL payment method, you can also choose to transfer the amount to us monthly.
First of all, welcome to the Gerbrandypad. For the service charge settlement of energy, you can register via the sign up page.
You can report a change of address via the moving page. For quick processing, we ask you to complete the documents together with the old or new occupant when handing over the keys.
Our customer service representatives will be happy to help you by calling 085 - 130 48 29.
- Will the property stay within the family (for now)? Then the new owner can register one the page sign up.
- If the lease is terminated or the house is sold, you can fill out the form on the page move out. Under Who fills out this form? choose I am filling out the form for a deceased family member/acquaintance.
InWarmte prefers that you pay by direct debit. During the first login, you have either opted for this or not. If you wish to change this preference, you can do so in our customer portal via Settings, Data, Change.